Bric study - Burnout and resiliency levels among organ donation coordinators: Research protocol
Vanessa Silva e Silva1,2,3, Laura Hornby3, Ken Lotherington3, Amber Appleby3, Amina Silva1,2,3, Andrea Rochon1,2,3, Sonny Dhanani4.
1Research Institute, Children's hospital of Eastern Ontario, Ottawa, ON, Canada; 2School of Nursing, Queen's University, Kingston, ON, Canada; 3Canadian Blood Services, Ottawa, ON, Canada; 4School of Medicine, University of Ottawa, Ottawa, ON, Canada
Canadian Donation and Transplantation Research Program.
Background: Numerous research studies have highlighted the importance of the organ and tissue donation coordinator (OTDC) to the success of organ donation3-7, 10. However, facing challenging and stressful scenarios on a daily basis often leads to burnout, attrition, and compassion fatigue among OTDCs7-9. Unfortunately, for some OTDCs, coping with emotions and quality expectations is overwhelming and they may resign in less than 3 years7, 9. Increased turnover rates of OTDCs would likely have significant impact on the ability of Organ Donation Organizations to optimize donation. We are proposing an innovative way of dealing with burnout: identifying and intervening in the causes to avoid losing experienced and exceptional OTDCs.
Methods:
Phase 1: a Joanna Briggs Institute systematic scoping review will be conducted to answer the question: What experiences of burnout, compassion fatigue, and/or attrition among OTDCs worldwide have been reported?
Phase 2: a mixed-method study based on the scoping review results will be conducted to identify the extent of the problem among Canadian OTDCs.
Phase 3: an interventional study will be developed and implemented to address the main issues faced by OTDCs in Canada. Methods overview: figure 1.
Expected Results: Phase 1 will generate findings about burnout and turnover among coordinators worldwide. Phase 2 will determine unknown characteristics and extent of this issue in Canada. Phase 3 will contribute to the healthcare system by improving OTDCs mental health and, consequently, the quality of organ donation processes.
Conclusion: The findings generated by this three-step study will inform the creation and implementation of tailored interventions to address the issue. Interventions will ease the burden felt by OTDCs and help them strive professionally/emotionally, consequently reducing turnover rates. Less burnout and turnover will result in more experienced and satisfied staff, leading to more donors and better experiences by families approached to consent for donation.
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